And the message channel is Instagram DMs.To filter your Instagram DMs, simply create a new workflow and configure your "if" and "then" conditions. Re:amaze also supports filtering direct messages by type, so you can quickly sort and filter your Instagram DMs by Direct messages, Post Shares, Story Messages, and Vanishing Messages.
Message reactions and disappearing messages (photos and videos) are not currently supported in this integration due to Instagram's limited API - these are only accessible directly from the Instagram app itself. Due to their limited API, private replies is not supported for comments on ad posts. Similar to the Facebook channel, the Instagram DMs integration will now allow you to private reply to public comments on your organic Instagram posts. Keep in mind that we do abide by Instagram's 24 hour story limit, and we will not be able to display stories after the story has expired. You'll also be able to view and reply to Instagram stories where your business account has been mentioned. Direct Message requests will also be imported into your inbox, so there's no need to approve these requests directly from your Instagram mobile app. The Instagram DMs channel will allow you to receive and respond to Direct Messages directly from your Re:amaze inbox. You'll then be redirected back to Re:amaze to select the brand you'd like to connect the social channel to as well as which Instagram Business Account(s) you'd like to set up.Īfter setting the brand and selecting the Business Instagram account, click Done.Ĭongratulations, you've successfully connected your Instagram DMs channel! You'll begin seeing your Direct Messages arriving into your Re:amaze inbox, and you'll be able to reply to customers immediately.
#Where to go for instagram messages full
Once you've allowed full permissions, click Done. You may experience difficulties with this social channel if otherwise. It's required to connect your account as the Facebook Page admin and allow full permissions to Re:amaze. Then select the Instagram Business Account(s) that you would like to connect to Re:amaze. Log into your Facebook account using the Admin credentials of your Facebook Page. Select Connect Instagram Direct Messages from the dropdown menu.
#Where to go for instagram messages download
Go to your Re:amaze account Settings > Channel Settings > Social Channels > Add Social Channel. 12 Steps to download your Instagram Direct Messages - iOS Open Instagram App Go to Menu Tap on Settings Tap on Security Tap on Download data Tap. Once you've confirmed that you've enabled this setting, you can begin connecting your Instagram DMs channel. To double check if this has already been set, open the Instagram app and go to Settings > Privacy > Messages > Allow Access to Messages. Connect your Instagram DMs channel to your Re:amaze account to send and receive Direct Messages, as well as reply to story mentions, directly from your inbox!īefore connecting your DMs channel, you'll want to ensure that you have allowed access to messages on Instagram. As social media is gaining more and more popularity, Instagram Direct Messages (DMs) is becoming a major channel for customer support.
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